Intranet 2.0 – Employee Portal Gone Social

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Every morning, your office greets you with a bio-metric attendance system, your mails, and your own office Intranet (if you are lucky enough to have one). Ever thought how easier life could get inside your office, if you could just utilize your Intranet to work and play along with you? What if, we could extrapolate your Intranet to the next level, the Social Intranet?

What is it – the Social Intranet?

 

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The phrase social intranet has only appeared in recent years (late 2009) to describe an intranet with social media features. Social intranets require social media components like blogs, wikis, and user comments, to name a few. Social media on the intranet is a relatively new phenomena having only appeared behind the firewall in the past 4 or 5 years (with the exception of instant messaging and discussion forums which have been around, in some form, since the late 1990s). The Social intranet is all about:

  • Multiple social media tools
  • Open opportunity to use social media tools for most or all employees with intranet access
  • Access to social media tools from the intranet home page
  • Social options woven into most content consumption (e.g. user comments, rating, links to tools, etc. on most page templates)

The Rise of Social Intranet

The original intranet, Intranet 1.0, apparently began as nothing more than a welcome page, a name and a phone number, and a simple welcome message. It evolved rapidly to become The Portal (authorization, authentication, application & database integration).

The trail has lengthened considerably as of late with the advancement of social media, and the intranet has made an evolutionary leap to version 2.0 – the social intranet. It should be of no surprise that social media on the corporate intranet has jumped in prevalence so dramatically in the past two years: from nice-to-have to common-place (if not mandatory). According to the Social Intranet Study (results from 1,400+ respondent organizations):

  • 75 percent have intranet blogs; 26 percent have deployed blogs enterprise wide;
  • 65 percent have intranet discussion forums; 26 percent have deployed intranet discussion forums enterprise wide;
  • 63 percent have intranet instant messaging; 44 percent use instant messaging on their intranets enterprise wide;
  • 61 percent have intranet wikis; 19 percent use intranet wikis enterprise wide;
  • 60 percent have intranet user commenting; 32 percent have deployed intranet user commenting enterprise wide;

One of the reasons for the rapid adoption of social media behind the firewall is not only the demand, but the cost of deploying these tools: Intranet 2.0 is cheap.

What is there for you

As an employee, it brings smile to your face; the smile in return keeps you engaged. For the employers, these engaged employees work harder, are often willing to take on extra responsibilities and are a positive influence on other employees. Unengaged employees basically serve time and do no more and possibly less than required.

Social-Intranet

Employee engagement is a complex problem, with no silver-bullet solutions. However, social intranets, like no other panacea, can have a real and positive impact. The research available bares this out. A 2008 Aberdeen Group Research Brief 4 reported that organizations using blogs, wikis and social networking tools achieved an average year-over-year improvement in employee engagement of 18%, compared with 1% for organizations that do not use social networking tools.

How to Plan for Intranet 2.0

For a social intranet, key steps in the planning process should include:

  • Overarching plan (purpose, objectives, goals, KPIs, cost benefit analysis).
  • Social media policy (who can do what, when, how, and the rules for doing so).
  • Technology selection (Kwantify). And the buck ends there.

There! You have already reached the conclusion!

So what is Kwantify?

Kwantify serves as a robust Enterprise Management Tool for managing people, applications and systems in a routine business process and provides significant competitive advantages.

  • It addresses Human Resources, Sales-force Monitoring System, Helpdesk Solutions for small, medium and large organizations in AMEA region
  • It streamline KPIs of business processes
  • Delivers reduced cost of ownership
  • Provides superior customer experience

In a nutshell, it is an Office Automation-cum-ERP-cum-Intranet solution that will change the way you work.

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